What We Can and Cannot Do for Our Clients

Recently, a prospective client asked how we would make sure that changes called for by the installation of a new enterprisewide system were implemented. The word “sure” made me uneasy. If I have no control over all the input, how can I have control over the output? I didn’t hire the prospect’s employees, select their technology, or determine the rules by which they must operate. And I have no control over the myriad unanticipated events that can change circumstances overnight.