Knowledge Management and Stories

Knowledge Management (KM) is how organizations make best use of their intellectual assets. Using their technology, processes and people they dredge for knowledge (sometimes very subjective, tacit and hard to articulate) and spread insights and experience to where it counts and can be applied to improve performance. For example, customer-facing employees can access expert systems containing technical solutions, or they can look up a base of non-technical knowledge in order to answer the customer immediately - without having to escalate the interaction to a higher, more knowledgeable authority.

Expand Your Thinking

For a long time, we have emphasized the characteristics of so-called “left brain thinking” as keys to success. We’ve pushed logical and literal think­ing in our universities, in business management, and yes, in consulting. Many clients engage consultants specifically to concentrate on analysis or mechani­cal thought processes to solve opera­tional problems. There’s nothing wrong with this kind of thinking, this kind of orientation, this kind of consulting. However, more is possible, and that ex­pansion of thinking will enrich and em­power.